Privacy Policy

Sydney Coachlines

Sydney Coachlines is committed to protecting the privacy of our customers, website visitors and all individuals who interact with our business. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how personal information must be handled in Australia.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

1. Our Commitment to Your Privacy

Sydney Coachlines respects your right to privacy. We only collect information necessary to provide our services and operate our business safely and efficiently.
For the purposes of this Policy, “personal information” refers to any information that identifies, or could reasonably identify, an individual.

2. Information We Collect

We may collect personal information from you in various ways, including:

2.1 Information You Provide Directly

This may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Travel details and booking information
  • Payment details (processed securely)
  • Any information provided when requesting quotes, booking services or contacting our team

2.2 Additional Information

We may also collect information when you:

  • Provide feedback or submit enquiries
  • Participate in surveys or promotions
  • Communicate with our team via email, phone or online forms
  • Update your account or preferences

2.3 Information Collected Automatically

This may include website analytics, IP addresses, browser type, device information, and browsing behaviour when using our website.

3. How We Collect Personal Information

Sydney Coachlines collects information through:

  • Direct communication (email, phone, website forms or in person)
  • Interactions with our website
  • Third-party platforms used for booking or communication
  • Lawful third-party data sources

Where personal information is received from another party, we take reasonable steps to ensure it is handled in accordance with this Policy.

4. How We Use Personal Information

We use personal information for purposes including:

  • Providing quotes, bookings and transport services
  • Responding to enquiries and providing customer support
  • Sending updates, service information and relevant business communications
  • Improving our services, website and customer experience
  • Meeting our legal, safety and regulatory obligations

We may contact you by telephone, email, SMS or mail where appropriate and lawful.

5. Disclosure of Personal Information

Sydney Coachlines may disclose your information to:

  • Employees, contractors and authorised service providers
  • Professional advisers, insurers or regulatory authorities
  • Third-party suppliers required for service delivery (e.g., payment processors)

We may also disclose information:

  • When required by law or court order
  • To comply with requests from law enforcement agencies
  • To protect our legal rights, property, safety or the safety of others

5.1 Overseas Disclosure

Some data may be processed or stored by trusted third-party service providers located outside Australia.
Where this occurs, we take reasonable steps to ensure overseas recipients comply with the APPs.

5.2 Business Changes

If Sydney Coachlines undergoes a change in ownership or asset transfer, personal information may be transferred to the new entity, subject to confidentiality obligations.

By providing personal information, you consent to the disclosures outlined above.

6. Security of Personal Information

Sydney Coachlines takes the security of your information seriously.
We implement:

  • Secure physical and electronic storage systems
  • Access controls and confidentiality agreements
  • Regular monitoring and protective measures against unauthorised access, loss, misuse or alteration

Despite our efforts, no data transmission can be guaranteed as completely secure. Information you transmit is done at your own risk.

7. Access to and Correction of Personal Information

You may request access to the personal information we hold about you, subject to applicable law.
You may also request corrections if the information is inaccurate, incomplete or outdated.

Requests should be directed to:
Email: [email protected]

A small administrative fee may apply for providing copies of information as permitted by the Privacy Act.

We may refuse access in circumstances permitted under the Act, including where providing access may pose a security, legal or privacy risk.

8. Complaints and Concerns

If you have concerns about how your personal information has been handled, please submit your complaint in writing to:
Email: [email protected]

We take privacy complaints seriously and will respond promptly to address your concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

Sydney Coachlines may update this Privacy Policy from time to time.
All changes take effect immediately upon being published on our website.
We encourage you to review this Policy periodically.

10. Website Usage and Cookies

10.1 Website Data

When visiting www.sydneycoachlines.com.au, we may collect anonymised data such as browser type, device type, IP address and referring websites. This helps us analyse visitor behaviour and improve our services.

10.2 Cookies

Our website may use cookies to enhance your browsing experience and support functionality. Cookies may also be used for:

  • Website traffic analysis
  • Improving visitor experience
  • Displaying relevant advertising through services such as Google Ads

You may decline cookies through your browser settings, though this may affect website functionality.

10.3 Third-Party Links

Our website may contain links to external sites. Sydney Coachlines is not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before providing personal information.

Last Updated: 01 Dec 2025